FAQ - UHODA CARWASH

Everything you need to know.

Here you can find the answers to the most frequently asked questions. If you don't find your answer, contact us directly.

What types of wash offers Car Wash Uhoda ?

We offer various options of automatic washing adapted to your needs :

Standard cleaning – intensive and exclusive. The different options washes are described in each Car Wash, and may vary from a Car Wash to another. In addition, all of our car washes offer you a space to finish with vacuum cleaners that are free.

Where the stations are Uhoda ?

Our stations Car Wash machines are spread in the whole of Belgium, principally in Wallonia and Brussels. You can locate the nearest station to you via our website, our social networks or our Google page.

What are the opening hours ?

Our stations are usually open 7 days on 7, from 8: 30 to 18: 30. Some sites may have extended time schedules or specific. See the data sheet of the station concerned for the exact details. Our Car Wash Liège (Kennedy) open 365 days per year. The other washing stations are open 363 days per year. (Closed on 25/12 and 01/01)

What payment methods are accepted ?

We accept payments in cash and by credit card (Bancontact, Visa, Mastercard), as well as the Wash Card. In addition, maps Fleetwash dedicated to the B2B sector are accepted in our centers.

Is there an app for Car Wash Uhoda ?

Not yet but it will be developed quickly to meet your requests.

What is the Wash Card Uhoda ?

Thanks to this card, have many benefits throughout our network :

Reload Bonus 5% to 20%

Discounted rates throughout the day

Washing anniversary offered

Invoice issued directly by the cashier at the time of your reloading

Seasonal gifts : windshield washer fluid, fragrance for car, cleaning, etc

Simple and free : ask for your card directly at the station or via the form. In case of loss or theft, it is replaced free of charge.

What products are used for cleaning ?

We use professional products friendly to the environment, biodegradable and safe for the body. Our facilities are equipped with systems of water recycling to reduce our ecological impact.

WE CARE ABOUT THE ENVIRONMENT

Can I wash a utility vehicle or SUV ?

Vehicles fitted with roof bars, roof carriers, or other accessory mounted on the roof can't access the tunnel of automatic washing.
Similarly, vehicles that are too large (vans professional, very large SUV) are not compatible.
The maximum building height is 1.95 m, in order to ensure a washing safely.

Do you also car interiors ?

No, this service is not offered.

According to the selected channel, you will find vacuum cleaners, water points, air compressors and d-pad.

Vacuum cleaners and water points are available in all Car Wash.

Is there a risk to the paint or accessories ?

Our equipment is regularly maintained and equipped brushes microfiber soft to protect the body and prevent micro-scratches. Our Car Wash are safe and effective for all vehicles. For an optimum wash, we recommend removing the antennas are removable and fold the mirrors.

We disclaim all responsibility for the accessories that are not original rear spoiler, stickers stickers, etc) and we reserve the right to refuse certain types of vehicles. The high pressure and the rotation of the brushes ensure thorough cleaning for vehicles of origin. Similarly, for the vehicles with any pre-existing damage (bumper off the hook, plastic cover missing, mirrors damaged, fuel hatch, broken), the Car Wash cannot be held liable for any additional loss or damage caused during washing.

In the event of a disagreement following a wash, that happens ?

Don't worry. All our washing stations are equipped with surveillance cameras, which allows us to analyze the images and answer your questions, with visual evidence. In case of any doubt or need, our teams will do everything possible to respond to your requests.

Do you offer gift cards or business offers ?

Yes, we offer gift cards, rechargeable, as well as custom solutions for corporate fleets. Please contact our sales department for more information.

How do I contact customer service ?

You can reach us via the contact form on our website, by phone or email. Our team is at your disposal to answer your questions or resolve any problem you met.

What to do if my vehicle is not accepted in a Car Wash machine ?

We advise you to refer you to one of our 5 Self Wash located in the liege region. These resorts offer a wide range of services to wash your vehicle yourself.

I would like an invoice for my company and have the rates, how to do ?

You just need to make it in a Car Wash or make a request by e-mail. The Wash Card, personalized with your company name, is a staple of the network. The billing is done directly when charging, and it gives you access to many benefits throughout the year : discounted rates, reload bonuses, washing anniversary offered, and more.